Trade Name: Mallary
Email: support@mallary.shop
Phone: +44 79 9033 5217
Address: Bromford Ln, Birmingham B8 2SE, United Kingdom

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unwashed, and in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

Refunds

Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.
  • Shipping costs are non-refundable (if applicable).
  • If you have not received your refund after 10 business days, please contact your bank or payment provider first, then reach out to us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@mallary.shop before sending your product back.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product. We’ll arrange a replacement or refund at no extra cost.

How to Start a Return

To start a return, please contact us at:
📧 support@mallary.shop
📞 +44 79 9033 5217

We’ll provide instructions on how and where to send your package. Items returned without prior authorization may not be accepted.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider—it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at support@mallary.shop.